- For people to take action, they need motivation and confidence.
- If people have low motivation, they need to be motivated rather than more knowledge or skills.
- If people have low confidence, then they need to be taught the knowledge and skills.
- For people to be motivated, there needs to be a perceived "carrot", a perceived "stick" or both.
- The bigger the "carrot", the bigger the "stick", the higher the motivation.
- If people do not have the skills, then using a bigger "stick" or "carrot" may not help. They need to be coached the skills.
- The Doctor needs to have the belief that people can change so that people can believe in themselves that they have the ability to change.
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