Tuesday, July 3, 2012

Tips on how to deal with an "Angry Patient" in the OSCE

The Angry Patient

Sometimes, in the OSCE, you might get an "Angry" patient in your station and this can really throw you out. So what is the best way to deal with this?

Again, go back to my post on how to deal with the "Difficult" patient on 24/June/2012.

Validate how they feel by saying....

"You seem to be really upset with me", then pause and wait for a reponse is definitely better than, "Why are you upset with me?". By validating them, you might be able to diffuse the situation rather than escalating the problem.

Once the situation is diffused, then it might be appropriate to challenge by asking, "How can we move this situation forward or How can I make this better for you?". You might be able to set up some boundaries like "Legally and ethically, I cannot do this but then offer the patient alternative solutions." Hopefully, you can achieve a win win situation.

Anybody else with any other ideas, please share with us on the comment section.

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